Question 1

Where is the field located?

Accepted Answer

The dog field is located next to the Masons Arms car park. To access the field, head to the top left corner of the car park, through the steel gate and the dog field is there on your right. The What3Words location is ///pocketed.traps.heats

Question 2

How do I book the field?

Accepted Answer

You can book a session by selecting your timeslot on the booking calendar towards the top of this web page. You can then go through the checkout process to make a secure payment using a credit or debit card. You will receive a confirmation email as soon as your payment has been made.

Question 3

Can I pay over the phone?

Accepted Answer

We don't accept payments over the phone. All bookings and payments must be made through the website to ensure we avoid any booking conflicts.

Question 4

Do I need to book in advance or can I drop in?

Accepted Answer

We don't accept drop-ins. All bookings must be booked online using our bookings calendar to ensure we avoid double bookings.

Question 5

What are your opening hours?

Accepted Answer

During the summer months we are open from 6am - 8.30pm (last bookable session is 8pm) but these are subject to change. In the winter months these hours will be reduced as we prefer to only open the field during the daylight!

Question 6

How long can I book the field for?

Accepted Answer

Each slot is limited to 30 minutes but if you require longer then you are more than welcome to book back to back sessions if the time slots are available. We ask that you leave the field a minute or two before the session end time to ensure you don't come into contact with any other dogs which may be using the field after you.

Question 7

Can I cancel a session?

Accepted Answer

Cancellations can be made up to 48 hours before the start date/time with a full refund. Cancellations made after the 48 hour cut-off are non-refundable.

Question 8

Do you allow group bookings or multiple dog owners at once?

Accepted Answer

No. The dog field is for exclusive use. One dog owner can bring a maximum of 4 dogs with them.

Question 9

Is the field fully secure and escape proof?

Accepted Answer

Yes, the field has a secure fenced perimeter that is regularly checked. If you notice any issues with the fencing please report this straight away to Richard on 07947 149443.

Question 10

Can I bring toys, balls, or training equipment?

Accepted Answer

Yes. You are more than welcome to bring your own dog equipment with you.

Question 11

Am I allowed to let my dog off its lead?

Accepted Answer

Yes! We encourage you to let your dog off its lead to allow it to make full use of the dog field.

Question 12

Is there any agility or play equipment on site?

Accepted Answer

Yes. We have a number of see-saw's and balance beams for your dogs to play with.

Question 13

Is there parking available on-site?

Accepted Answer

If you are driving to the dog field then there is lots of free on-street parking available on Marton Road and the surrounding streets. Once you have parked, you are able to access the dog field by walking through the top left corner of the Masons Arms car park.

Question 14

How big is the field? Is it suitable for large/active dogs?

Accepted Answer

The dog field is approx 0.4 acres in size, so there should be more than enough space to allow even larger dogs to get a good run out!

Question 15

How much does it cost to book the field?

Accepted Answer

A 30 minute session costs £4.

Question 16

Are poo bags and bins provided?

Accepted Answer

We do provide a bin for you to leave your bags in but we request that you bring your own poo bags and that you clean up after your dogs to leave the field in the best possible condition for the next customer.

Question 17

What happens if someone else is still in the field when I arrive?

Accepted Answer

If someone else is at the field then it's more than likely they are just finishing up their session and are in the process of leaving. We ask that you give them a short amount of time to leave, ensuring that your dogs don't come into contact with each other. If it doesn't look like they are going to leave then please get in touch with Richard on 07947 149443.

Question 18

Do you clean or maintain the field regularly?

Accepted Answer

Yes. We undertake daily inspections of the field to ensure everything is in order. If you find any issues please don't hesitate to report them to Richard on 07947 149443.

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